Shipping Information

At The Urban Series London, we are committed to delivering your favorite fragrances quickly and securely. Please read our shipping information below for details about order processing and delivery.

1. Order Processing

All orders placed on The Urban Series London are processed within 1–3 business days. Orders placed on weekends or public holidays may require additional processing time.

2. Shipping Locations

The Urban Series London currently ships to selected domestic and international locations. Shipping availability may vary depending on your region.

3. Delivery Time

Estimated delivery times:

• Local Orders: 2–5 business days
• International Orders: 5–12 business days

Delivery times may vary due to customs clearance, courier delays, weather conditions, or high-demand periods.

4. Shipping Charges

Shipping costs are calculated at checkout based on your location and selected shipping method. Free shipping promotions may be available on selected orders.

5. Order Tracking

Once your order has been shipped, The Urban Series London will provide a tracking number via email or SMS so you can monitor your shipment status.

6. Delayed or Lost Shipments

While we work with reliable courier partners, The Urban Series London is not responsible for delays caused by shipping carriers, customs, or unforeseen circumstances. If your package is lost or significantly delayed, please contact our support team for assistance.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details. The Urban Series London is not responsible for orders shipped to incorrect addresses provided by the customer.

8. Damaged Packages

If your package arrives damaged, please contact The Urban Series London within 48 hours of delivery and provide photos of the damaged item and packaging for review.

9. Customs & Duties

International customers may be responsible for customs duties, taxes, or import fees according to their country’s regulations.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact The Urban Series London through our Contact Us page or customer support email.